Privacy Policy

Effective Date: 2025

1. Introduction

VaultTalks (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you use our website and services.

2. Information We Collect

• Account information such as your name, username, and email address.
• Messages and group interactions you share within the app.
• Technical data such as IP address, browser type, and usage analytics.

3. How We Use Your Information

We use your information to provide, maintain, and improve VaultTalks, including:

• Facilitating messaging and social interactions.
• Improving site performance and user experience.
• Sending important account or security notifications.

4. Data Sharing

We do not sell or rent your personal information. Data may be shared only with trusted third-party providers (such as hosting, analytics, or email services) strictly to support our operations.

5. Data Security

We use encryption, secure protocols, and regular audits to protect your data from unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time. Contact our support team to make such requests.

7. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

8. Community Standards & Zero-Tolerance Policy

We do not tolerate objectionable content or abusive behavior. We reserve the right to remove content and restrict, suspend, or terminate accounts that violate these standards. Prohibited content and conduct include, but are not limited to:

• Harassment, bullying, targeted insults, or threats of violence.
• Hate speech or dehumanizing content targeting protected groups or individuals.
• Sexual exploitation or content involving minors; non-consensual intimate content.
• Incitement to violence, self-harm encouragement, or criminal activity.
• Doxxing, stalking, and other invasions of privacy or safety.
• Spam, scams, impersonation, phishing, or malicious software distribution.

We may notify law enforcement where required by law or when user safety is at risk.

9. Enforcement & Reporting

• User tools: You can block or mute users and report content from within the app where available.
• Review & action: Reports are reviewed and may result in content removal, warnings, temporary suspension, or permanent bans.
• Appeals: If you believe an action was taken in error, you may contact support to request a review.
• How to report: Use in-app reporting or email admin@chartledge.com with relevant details and screenshots/URLs.

10. Safety by Design

To protect our community, we employ preventative measures such as automated detection signals, rate limiting, and moderator review workflows. These measures are used solely to enforce our community standards and keep users safe.